{"id":1886,"date":"2023-01-07T03:47:11","date_gmt":"2023-01-06T19:47:11","guid":{"rendered":"https:\/\/whitesnakeimaging.com\/?page_id=1886"},"modified":"2023-01-09T19:51:49","modified_gmt":"2023-01-09T11:51:49","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/whitesnakeimaging.com\/my\/refund_returns\/","title":{"rendered":"Penghantaran, Pembatalan dan Polisi Pemulangan"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1886\" class=\"elementor elementor-1886\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfddbd9 e-con-full e-con\" data-id=\"dfddbd9\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-395d48a e-con-full e-con\" data-id=\"395d48a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9be3cec elementor-widget elementor-widget-heading\" data-id=\"9be3cec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.0 - 09-01-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">SHIPPING, CANCELLATION, AND REFUND POLICY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e940361 elementor-widget elementor-widget-text-editor\" data-id=\"e940361\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.0 - 09-01-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #ffffff;\">Cancellation Prior to Shipment<\/span><\/p>\n<p><span style=\"color: #ffffff;\">If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at irman.whitesnake@gmail.com<\/span><\/p>\n<p><span style=\"color: #ffffff;\">Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment<\/span><\/p>\n<p><span style=\"color: #ffffff;\">Return Policy<\/span><\/p>\n<p><span style=\"color: #ffffff;\">The following are the policies to be eligible for return requests after shipment\/ receipt of goods:<\/span><\/p>\n<ol>\n<li>\n<p><span style=\"color: #ffffff;\">All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #ffffff;\">Only items that have been purchased directly from irman.whitesnake@gmail.com Online Store can be eligible for a return.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #ffffff;\">Any irman.whitesnake@gmail.com Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers\u2019 returns and refunds policy.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #ffffff;\">Goods are eligible for a return if the following are applied:<\/span><\/p>\n<\/li>\n<\/ol>\n<ul>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\"><strong>Incorrect:<\/strong><\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\">The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.<\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\"><strong>Damaged:<\/strong><\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\">The items is found to be damaged upon receipt. Items has been tampered\/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete irman.whitesnake@gmail.com Online Store product.<\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\"><strong>Returned items must meet the following requirements:<\/strong><\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\">The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).<\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\">You have proof of purchase (order invoice number and receipt).<\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\">Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.<\/span><\/p>\n<\/li>\n<li class=\"ql-indent-1\">\n<p><span style=\"color: #ffffff;\">Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.<\/span><\/p>\n<\/li>\n<\/ul>\n<ol>\n<li>\n<p><span style=\"color: #ffffff;\">Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #ffffff;\">We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.<\/span><\/p>\n<\/li>\n<\/ol>\n<p><span style=\"color: #ffffff;\">REFUND POLICY<\/span><\/p>\n<p><span style=\"color: #ffffff;\">Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:<\/span><\/p>\n<ol>\n<li>\n<p><span style=\"color: #ffffff;\">Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.<\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #ffffff;\">Credit card refunds services, refunds will be sent to the card-issuing bank.<\/span><\/p>\n<\/li>\n<\/ol>\n<p><span style=\"color: #ffffff;\">Kindly contact your card-issuing bank with regards to the duration of the credit refunds.SHIPPING POLICY<\/span><\/p>\n<p><span style=\"color: #ffffff;\"><strong>Shipping Address<\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\">We will only ship to addresses provided in the billing address or shipment address provided during your purchase.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.<\/span><\/p>\n<p><span style=\"color: #ffffff;\"><strong>Change In Shipping Address<\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\">If you have any request for change of shipping address, please email us at irman.whitesnake@gmail.com within 12 hours upon your order submission.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.<\/span><\/p>\n<p><span style=\"color: #ffffff;\"><strong>Shipping Time<\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\">It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.<\/span><\/p>\n<p><span style=\"color: #ffffff;\"><strong>Tracking Number<\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\">Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email\/mobile app\/sms.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">For non-tangible products or services, confirmation of order and receipt will be communicated via email\/mobile app\/sms.Proof of purchase, invoice or delivery order will be available.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SHIPPING, CANCELLATION, AND REFUND POLICY Cancellation Prior to Shipment If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at irman.whitesnake@gmail.com Once the cancellation request is received, a full refund will be initiated. We would [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1886","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping, Cancellation, and Refund Policy - White Snake Imaging<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/whitesnakeimaging.com\/my\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping, Cancellation, and Refund Policy - White Snake Imaging\" \/>\n<meta property=\"og:description\" content=\"SHIPPING, CANCELLATION, AND REFUND POLICY Cancellation Prior to Shipment If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at irman.whitesnake@gmail.com Once the cancellation request is received, a full refund will be initiated. 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